New to Cruising? Try Carnival 100% Risk Free!
Published Thursday, December 20th 2018 - Updated Thursday, December 20th 2018
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Carnival’s Great Vacation Guarantee is a first ever guarantee program offered by a cruise company which gives guests the option of leaving the ship if they are not completely satisfied with their cruise experience within the first twenty-four (24) hours of embarkation. Guests can feel confident in their purchase and book with peace of mind knowing this option is available to them. Let us know within twenty-four (24) hours of embarkation that you are not happy with the experience and Carnival will make all the arrangements and guests will receive a full refund as described below as well as coach air fare to return home and an onboard credit to use on a future Carnival cruise.
How is the Carnival Great Vacation Guarantee (CGVG) different than the Vacation Protection Plan?
The Great Vacation Guarantee offers you the ability to give our product a try and if it’s not for you, you may return home and receive a 100% refund. It’s that simple. Our Vacation Protection Plan (VPP) is a recommended but optional travel package designed to provide benefits both before and during your trip ranging from cancellation, weather, natural disasters and other disruptive events, trip and baggage delays, medical expense reimbursement, emergency evacuation coverage and 24-hour worldwide emergency assistance services. Additional Vacation Protection Plan information may be found on our website at carnival.com.
Carnival Cruise Line reserves the right to modify or withdraw the Great Vacation Guarantee at any time.
Effective October 1, 2018
If you've never been on a cruise ship before, and you aren't quite sure if cruising is for you, then perhaps your first cruise should be on a Carnival Cruise Line sailing. If you decide within 24 hours of embarking on a Carnival cruise that you don't like it, they will not only refund you 100% of your cruise fare, but they will also fly you home from the next port of call. You'll also get a $100 onboard credit if you decide to give them another shot and book a second cruise within a year.
It's called the Carnival Great Vacation Guarantee. They are so confident that you're going to enjoy the cruising experience that they are putting their money where their mouth is. For the first time cruiser, it's a great way to take that leap of faith knowing you can get your money back if you don't like it.
Here are the program details from Carnival:
What is it?
Carnival’s Great Vacation Guarantee is a first ever guarantee program offered by a cruise company which gives guests the option of leaving the ship if they are not completely satisfied with their cruise experience within the first twenty-four (24) hours of embarkation. Guests can feel confident in their purchase and book with peace of mind knowing this option is available to them. Let us know within twenty-four (24) hours of embarkation that you are not happy with the experience and Carnival will make all the arrangements and guests will receive a full refund as described below as well as coach air fare to return home and an onboard credit to use on a future Carnival cruise.
How does it work?
- Guests can change their mind within twenty-four (24) hours of leaving the port of embarkation if they are not satisfied with the cruise experience.
- Guests Services on board will arrange complimentary transportation for the guest to fly home or back to the port of embarkation, if the guest drove.
- Guests will receive a refund equal to 100% of the cruise fare.
- Guests who rebook within one year will receive a $100 per stateroom onboard credit.
When does it apply?
- Applicable sailings: 3 to 14 day cruises to the Bahamas, the Caribbean, the Mexican Riviera, Canada/New England, Bermuda and Alaska, including holidays. Due to travel restrictions, the Great Vacation Guarantee will not apply to cruises visiting Cuba.
- Sail Dates: All cruises booked after October 1, 2018.
- Applicable to: U.S. and Canadian residents only; Guests must have a valid passport to return by air to the United States or Canada. No exceptions.
Exclusions:
- Carnival’s Great Vacation Guarantee is not applicable to full ship charters.
- Carnival’s Great Vacation Guarantee does not apply for itinerary deviations due to safety, weather, emergency debarkations or other operational or governmental reasons beyond Carnival’s control.
- West Coast sailings: Due to limited transportation choices for West Coast sailings, Guest Services on board will do whatever is best for guests to get back home in case they have to disembark in Ensenada.
- $100 onboard credit cannot be applied to Carnival Cruise Line Australia or New Zealand sailings or chartered sailings.
- Carnival’s Great Vacation Guarantee is subject to the terms of Carnival’s Ticket Contract located here.
FAQs
How is the Carnival Great Vacation Guarantee (CGVG) different than the Vacation Protection Plan?
The Great Vacation Guarantee offers you the ability to give our product a try and if it’s not for you, you may return home and receive a 100% refund. It’s that simple. Our Vacation Protection Plan (VPP) is a recommended but optional travel package designed to provide benefits both before and during your trip ranging from cancellation, weather, natural disasters and other disruptive events, trip and baggage delays, medical expense reimbursement, emergency evacuation coverage and 24-hour worldwide emergency assistance services. Additional Vacation Protection Plan information may be found on our website at carnival.com.
How do guests exercise the Guarantee?
Guests can simply go to the Guest Services desk on the ship and notify them within twenty-four (24) hours of departure from the port of embarkation. We will make our best effort to help the guest disembark at the next port of call. Carnival will arrange complimentary transportation to fly the guest home or fly them back to the port of embarkation, in the event they drove. In the event Carnival believes that the Great Vacation Guarantee is otherwise being intentionally abused or manipulated to circumvent its intent, Carnival reserves the right to reject future offer claims from any persons who participated in such actions and in such event Carnival will refuse to honor the Great Vacation Guarantee. Additionally, Carnival reserves the right to revoke participation in the Great Vacation Guarantee from any customer that makes claims under this the Great VacationGuarantee more than two (2) times.
Guests can simply go to the Guest Services desk on the ship and notify them within twenty-four (24) hours of departure from the port of embarkation. We will make our best effort to help the guest disembark at the next port of call. Carnival will arrange complimentary transportation to fly the guest home or fly them back to the port of embarkation, in the event they drove. In the event Carnival believes that the Great Vacation Guarantee is otherwise being intentionally abused or manipulated to circumvent its intent, Carnival reserves the right to reject future offer claims from any persons who participated in such actions and in such event Carnival will refuse to honor the Great Vacation Guarantee. Additionally, Carnival reserves the right to revoke participation in the Great Vacation Guarantee from any customer that makes claims under this the Great VacationGuarantee more than two (2) times.
If one guest in the party exercises Carnival’s Great Vacation Guarantee, does it apply to others traveling with him/her?
Carnival’s Great Vacation Guarantee applies to all our guests so it would be available to everyone traveling with him/her who also wishes to disembark.
Carnival’s Great Vacation Guarantee applies to all our guests so it would be available to everyone traveling with him/her who also wishes to disembark.
How will the guest receive the 100% cruise fare refund?
A full cruise fare refund of what the guest paid will be processed in less than three weeks, applied to the form of payment used when the cruise was initially purchased. In addition to the 100% cruise fare refund, we will also refund the actual amount paid for government fees and taxes, VPP (Vacation Protection Plan), prepaid gratuities, unused pre-purchased services (The Fun Shops, Spa, etc.) and unused shore excursions purchased through Carnival.
A full cruise fare refund of what the guest paid will be processed in less than three weeks, applied to the form of payment used when the cruise was initially purchased. In addition to the 100% cruise fare refund, we will also refund the actual amount paid for government fees and taxes, VPP (Vacation Protection Plan), prepaid gratuities, unused pre-purchased services (The Fun Shops, Spa, etc.) and unused shore excursions purchased through Carnival.
Will a guest incur fees related to the Jones Act if disembarking in a U.S. port?
Carnival will absorb responsibility for any penalty incurred.
Carnival will absorb responsibility for any penalty incurred.
Will guests still receive VIFP points?
Unfortunately, no. Guests who invoke the Great Vacation Guarantee will not earn their VIFP points.
Unfortunately, no. Guests who invoke the Great Vacation Guarantee will not earn their VIFP points.
What are the details for the $100 onboard credit?
The onboard credit is per person with a maximum of $100 per stateroom. It can be redeemed when a guest books another Carnival cruise within a year.
The onboard credit is per person with a maximum of $100 per stateroom. It can be redeemed when a guest books another Carnival cruise within a year.
What expenses will a guest incur if they exercise Carnival’s Great Vacation Guarantee?
Any expenses incurred for any items purchased and enjoyed while onboard and charged to the guest’s onboard account (i.e., spa services, merchandise, alcoholic beverages, casino, etc.). When traveling home, Carnival will provide complimentary flight transportation home, or to the port of embarkation, if a guest drove. In both cases, Carnival will take care of ground transportation and hotel accommodations (if needed). Incidental expenses (meal and related costs) during a guest’s travel home will be guest’s responsibility.
Any expenses incurred for any items purchased and enjoyed while onboard and charged to the guest’s onboard account (i.e., spa services, merchandise, alcoholic beverages, casino, etc.). When traveling home, Carnival will provide complimentary flight transportation home, or to the port of embarkation, if a guest drove. In both cases, Carnival will take care of ground transportation and hotel accommodations (if needed). Incidental expenses (meal and related costs) during a guest’s travel home will be guest’s responsibility.
Carnival Cruise Line reserves the right to modify or withdraw the Great Vacation Guarantee at any time.
Effective October 1, 2018
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